Evolving with AI: Insights from Nylas' Generative AI Journey

Nadia Rauch, Sr. Eng. Manager Intelligence at Nylas, shares her organization's journey in integrating Generative AI into their workflows. The presentation details Nylas' strategic roadmap, methodologies, and best practices for adopting Generative AI, highlighting how they achieved seamless integration within three months while meeting customer commitments. The talk covers practical applications like automating development tasks, improving data annotation processes with LLMs, and establishing a self-hosted LLM infrastructure. It also discusses cost-benefit analysis, model selection, and the role of AI in reducing bug tickets and enhancing overall system stability.